Reference

Privacy Policy – What We Collect and Why

When you open an account with hoki7, we collect only what we need to verify your identity, process your DANA, OVO, GoPay and QRIS deposits, and keep your…

Account verificationPayment data handlingYour access rightsData retentionContact options

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How We Collect and Use Your Information

hoki7 Service availability depends on jurisdiction. Users are responsible for checking local law before access.

hoki7 collects personal information when you register — your name, email, phone number and banking details — to set up your account and process withdrawals. We also collect gameplay data, device information and transaction history to detect fraud, comply with payment verification, and improve your experience.

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Your data is encrypted and stored on secure servers. Where local law permits, we may share anonymised gameplay data with our game studios to understand which titles perform well in your region. You can request a copy of all your data or ask us to delete
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your account and associated records within 30 days of request. Deposits through DANA, OVO, GoPay and QRIS are processed through encrypted channels and verified against your registered identity before funds reach your wallet.

Service availability depends on jurisdiction. Users are responsible for checking local law before access.

REACH US ANYTIME

Privacy Questions – How to Contact Us

If you have questions about what data we hold, how we use it, or want to exercise your rights, our support team is ready to help.

YOUR SECURITY FIRST

How We Protect Your Privacy

hoki7 uses encryption on all deposit and withdrawal transactions. Your account password is hashed and never stored in plain text.

Encryption & Security

All DANA, OVO, GoPay and QRIS transactions use bank-grade encryption. Your login details and payment data are never shared with third parties without your written consent.

Account Access Log

Open your account settings to see every login, device type and location. If you spot unfamiliar activity, contact support immediately and we'll secure your account within minutes.

Cookies & Tracking

We use cookies to keep you logged in and to understand which games you play most. You can disable non-essential cookies in your browser settings without losing account access.

Data Retention

We keep your account data for three years after your last deposit or withdrawal. After that, we delete personal details unless local law requires us to retain records longer.

Third-Party Sharing

We do not sell your data. We share anonymised gameplay patterns with our game studios only where local law permits, to improve game selection for your region.

Request Changes

Open your account settings to update your email, phone or notification preferences. For bulk changes or data deletion, email our privacy team with your account number.

Privacy Policy – Your Questions Answered

When you request account closure, we delete your personal details within 30 days. Transaction records required by local law are anonymised and retained for three years. Game history is removed immediately. You can reopen an account anytime with a new registration.

Yes. Log into your account, open Wallet History, and filter by date range or payment method. Every DANA, OVO, GoPay and QRIS transaction is listed with timestamp, amount and status. Contact support if a transaction is missing or unclear.

We retain your registered bank account or wallet details for as long as your account is active. After account closure, payment data is deleted within 30 days unless local law requires longer storage for fraud prevention.

No. We never sell personal data. We may share anonymised gameplay information with game studios to understand player preferences, only where local law permits. You can opt out of analytics in account settings.

Email our privacy team with your account email and state 'Data Subject Access Request'. Include your account number if you have it. We will compile and send your data export within seven business days.

Yes, we use cookies to keep you logged in and to see which games you prefer. You can disable non-essential cookies in your browser settings. Functional cookies (login, security) cannot be turned off without logging out.

Privacy Policy – What We Collect and Why

Privacy Questions – How to Contact Us

How We Protect Your Privacy

Encryption & Security

Account Access Log

Cookies & Tracking

Data Retention

Third-Party Sharing

Request Changes

Privacy Policy – Your Questions Answered

01 What happens to my data if I close my account?

02 Can I see my deposit and withdrawal history?

03 How long do you keep my bank details?

04 Will hoki7 sell my information to other companies?

05 What if I spot suspicious account activity?

06 How do I request a copy of all my data?

07 Do you use cookies, and can I disable them?

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