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What You Need to Know About Our Terms

When you open an account with hoki7, you're agreeing to a simple set of terms that protects both you and us.

Account security & verificationDeposit and withdrawal policiesGame play and dispute resolution

The Core Terms Binding Your Account

hoki7 Service availability depends on jurisdiction. Users are responsible for checking local law before access.

Your hoki7 account is personal to you, and access depends on local law in your jurisdiction. When you register, you confirm you're of legal age and that your identity details are correct — we verify these at account creation and again before your first withdrawal. All

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deposits are non-refundable once confirmed in your wallet, though your real-money balance can move between games and back to your bank account via DANA, OVO, GoPay or QRIS. We hold your funds in segregated accounts separate from operating costs. Gameplay disputes are resolved by our support
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team within 48 hours; if you believe a transaction is incorrect, report it to us immediately with screenshots and game session ID so we can investigate.

Service availability depends on jurisdiction. Users are responsible for checking local law before access.

HOW TO REACH US

Get Help When You Have Questions

Our support team stands behind these terms and will explain any part of them you're unsure about.

HOW WE PROTECT YOU

Data, Security and Your Account Rights

Our terms include strict rules about how we handle your information, keep your wallet secure, and respect your rights to access, correct or delete your data.

Data Encryption

All payment details and account activity are encrypted using industry-standard TLS 1.3. Your DANA, OVO, GoPay and QRIS credentials never touch our servers.

Password Security

Passwords are hashed with bcrypt, never logged or visible to staff. Reset via email if you suspect compromise.

Account Access Requests

Request a full copy of your account data (deposits, game history, withdrawals) by emailing [email protected] with your ID verified.

Correction Rights

Update your name, address, payment method or contact details in your profile settings anytime. Changes take effect immediately for new transactions.

Deletion Requests

Close your account and request data deletion of non-regulatory records. Regulatory records retained for six years as required by law.

Dispute Escalation

If support cannot resolve your concern, submit a formal appeal to our compliance officer at [email protected] within 14 days of the initial decision.

Answers to What Players Ask Most

These questions cover the terms our members encounter most often — from age requirements and payment rules to account closure and dispute handling. If your question isn't here, our support team in Yogyakarta and across Indonesia can walk you through the exact clause or policy.

You must be of legal age where local law permits. We verify your identity at signup and before your first withdrawal. If documentation shows you're under the legal threshold, we close your account and return your funds minus any regulatory fees.

Yes. Your deposit sits in your wallet as real money. You can move it between games or back to your DANA, OVO, GoPay or QRIS account anytime. Withdrawals clear within hours; we process them the same day you request.

Contact support immediately with your account ID, date, game name and session ID. Our team investigates within 48 hours. If we find an error, we credit your account. Disputes older than 90 days require additional documentation.

We retain regulatory records (deposits, withdrawals, identity verification) for six years as required by law. You can request deletion of optional data (game history, preferences, support messages) anytime after closure.

Yes. Update your registered DANA, OVO, GoPay or QRIS account, email, phone number and address directly in your profile settings. Changes apply to new transactions immediately.

Click 'Forgot Password' on the login page. We send a reset link to your registered email. Set a new password within 24 hours. If you don't recognise the reset request, contact support to lock your account.

Yes. Close your account via your profile settings or ask support. Any balance in your wallet is returned to your registered bank account within two business days. Closed accounts cannot be reopened.

What You Need to Know About Our Terms

Get Help When You Have Questions

Data, Security and Your Account Rights

Data Encryption

Password Security

Account Access Requests

Correction Rights

Deletion Requests

Dispute Escalation

Answers to What Players Ask Most

01 What age do I need to be to open an account?

02 Can I withdraw money that I deposited?

03 What if I think a charge or game result was wrong?

04 How long do you keep my account data after I close my account?

05 Can I change my payment method or contact details?

06 What happens if I forget my password?

07 Can I close my account anytime, and will I get my money back?

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